Menu

Customer Services Team Coach

2021-04-30 15:00:552021-05-27 Finlay Jude Associates
Job Type Permanent / Full Time
Area Eccles, England Eccles England
Sector Office and Commercial - Customer Services
Start Date ASAP
Job Ref 1124039
Job Views 23
Description
FJA are working with a leading service provider who are based in the Eccles area.  We are recruiting for a Customer Services Team Coach who has experience of working in a busy, reactive environment.
 
This is a fantastic opportunity to be part of an already successful business who offer exciting and dynamic career opportunities.
 
The role could become permanent for the right candidate.
 
Main Duties:
To provide excellent customer service to both clients and our internal network if call handling or scheduling.
To coach and champion a team to exceed KPIs and Customer Satisfaction – a subject matter expert who leads by example in all duties.
To support staff in absence of the Team Leader.
 
Responsibilities:
Reporting to the Team Leader– to support delivering business targets by ensuring new recruits and existing staff are coached to exceed standards.
 
To fill in in the absence of the Team Leader – being the go to person for the team.
 
Develop and review, training material, methods to ensure OOH teams are equipped to carry out the role (call handler /scheduling) and any changes to process/ways of working /systems.

To identify areas of improvement and coach staff on aspects of call quality, process, client knowledge, scheduling, systems.
 
To work on adhoc projects as directed by the Customer Service Manager.
 
Working closely with the Depot Network in ensuring:
  • Feedback about individuals is received and acted upon.
  • Share feedback regarding engineers with diplomacy
  • No loss of revenue - Jobs are dealt with correctly out of hours – so drainage and water jobs are identified and logged correctly with no loss of revenue for the depot due to wasted visits.
  • Process for scheduling staff is regularly reviewed
  • Hand-over processes are fit for purpose
Please note : Free onsite parking is available
 
If you are interested in the above Customer Services Team Coach vacancy then click on the 'applynow’ button.
 
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
 
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
 
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Outbound Call Advisor
    England, Croydon
    Customer Services

    Finlay Jude Associates Ltd are supporting a leading Utility company who work UK wide.

    We are looking for an Outbound Advisor to make outbound calls within the Customer Side Leakage Team.

    The role involves   Calling Customers who are suspected to have...
  • Customer Resolution Officer
    England, Cardiff
    Customer Services

    FJA are working with a large water utilities company who are recruiting for Customer Resolution Officer who will be based in Cardiff.
     
    The Customer Resolution Officer role is a fixed term contract for 6 months
     
    Main responsibilities
    Your role will involve liaising wi...
  • Customer Service Representative (Field Based)
    England, Croydon
    Utilities
    Competitive

    Are you looking for a new career opportunity?

    FJA are currently recruiting for Customer Service Representatives on behalf of a leading utilities company in the South London area.

    This is a fantastic opportunity - full training will be provided and candidates without pr...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Follow Us

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details