Outbound Advisor
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Job Type | Contract or Temp |
Area | Hatfield |
Sector | Office and Commercial - Call Handler |
Start Date | ASAP |
Job Ref | 1127634 |
Job Views | 149 |
- Description
- Finlay Jude Associates Ltd are supporting a leading Utility company who work UK wide.
We are looking for an Outbound Advisor to make outbound calls within the HWEC (Home Water Efficiency Check) team.
Reporting to the Outbound Team Leader, you will be responsible to make Outbound calls to customers regarding Home Water Efficiency.
Your role will be at the heart of day-to-day operations to help deliver targets, and to book appointments for customers and deliver an outstanding customer service. Your key responsibility will be doing outbound calls to book appointments for our water engineers to attend.
Working Pattern
40 hours per week
Hours:
10am- 6.30pm
10.30am-7pm
11am-7.30pm
Key accountabilities;
- Ability to work under pressure, think clearly and act decisively
- Computer literate for the use of a range of office software, including email, spread sheets and databases and Microsoft Office*
- Ensure that all inbound calls are answered and handled in an effective and efficient manner
- Uncompromising in achieving customer standards
- Receptive to change and committed to continuous improvement
- Attempt to make 150 outbound calls per day
- Contact customers to book >15 appointments per day
- Continuously improve customers’ experience
- Liaise with various departments and teams to promote ‘First time right’ approach and resolution to customers
- Highlight service failures to relevant departments
- Participate in and promote the internal feedback process to actively seek and offer feedback in order to achieve continues improvement
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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